Posted 10 August 2017
Job Description
Some of your key accountabilities will in this role with will include:
– Supporting our trade and wholesale customers with after sales enquiries including product quality issues and spare parts requirements
– Providing industry leading customer service to maintain GlobeWest’s positions as supplier of choice to the interiors industry
– Answering queries regarding product faults by email or phone call
– Processing customer credits and claims including warranty’s
– Ensuring any query is appropriately documented and escalated if necessary
– Flagging potential quality issues with Suppliers, Quality control team and Product Management
– Manage, review and report on warranty claims
– Lodging and resolving claims with suppliers
– Assisting with any adhoc duties as required
Preferable Experience
To secure this role the ideal candidate will have:
– First and foremost, you have the kind of personality who genuinely loves solving a problem- you have a natural way with customers and get great – satisfaction out of troubleshooting in order to resolve the issue
– Brilliant communication and administration skills – let’s be honest, for the most part the calls you receive are from customers who are having issues – so it’s vital you can pacify the customer in a manner that is friendly and approachable
– Experience within a similar position where you have worked in after sales
– An excellent work ethic – you follow things through and ensure that relevant information is always logged
– The ability to engage internal stakeholders and build strong relationships – you all need to work together to ensure customer satisfaction and you – strongly believe that any negative can have a positive outcome
– Hopefully you don’t have to give heaps of notice and you can join sooner, rather than later as it is pretty busy
When and how long is this job duration
Permanent Fulltime
Location of job: Springvale
Contact person
Sharon Marlow